Frequently Asked Questions
Everything you need to know about finding your perfect home aesthetic.
How do I choose the right rug size for my room?
We recommend measuring your seating area and choosing a size that allows at least the front legs of all furniture to rest on the rug. Common sizes include 5x8 for small offices, 8x10 for living rooms, and 9x12 for large master suites.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition. Please note that return shipping fees may apply depending on your location and the reason for return.
How should I clean and maintain my new rug?
Regular vacuuming without a beater bar is recommended. For spills, blot immediately with a clean, dry cloth. We suggest professional cleaning every 12-18 months to maintain the integrity of the fibers.
Do you offer free shipping?
Yes, Boutique Rugs offers free standard shipping on all orders within the contiguous United States. Most orders are processed and shipped within 24-48 hours.
Are the colors on the website accurate?
We strive to display our products as accurately as possible. However, colors may vary slightly due to monitor settings, lighting conditions in your home, and the natural variations in hand-dyed materials.
Do I need a rug pad?
We highly recommend using a rug pad. Not only does it prevent slipping and bunching, but it also provides extra cushioning and extends the life of your rug by protecting the backing from floor friction.